COMPLIMENTARY
WEBINAR

The Call Center Trade Game:
Who Would You Trade Places With?

Thursday, June 27, 2013; 1-2pm ET

ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.

Best Practices & Forums

Conferences & Expos

Professional Education

ICMI Certification

Results-Driven Solutions

Operations

New hire training represents a significant investment for many call centers with typical training times...

		Did THAT Just Happen? United and San Francisco TSA Customer Service Operations


		Capturing Contact Quality: Monitoring What Matters Most Operations


		Great Coaches Take Responsibility For Success People

Bryan Bell

answer

LivePerson has all of the features you are looking for. We use it in my call center and have encountered...

Sean Hawkins, Jun 03, 2013

1		Team or Peer to Peer Calibrations? Linda Clark, 1 answer


1		IVR "Dead Air"? Daniel Orrick, 1 answer


1		Password Hints? David Kang, 1 answer


1		Work From Home & Technical Interruptions? Teresa Smith, 1 answer

Contact Center Culture: Building Brand Advocacy – September 19

ICMI Training Symposium
San Diego, CA | September 24 - 27
Register Now

Call Center Demo & Conference
Atlanta, GA | October 21 - 23
Register Now

Leading Practices in IVR Design: Turn Your IVR from a Liability to an Asset – November 1

Contact Center Staffing: Hiring and Onboarding – December 4

Webinar – Jun 27 – Register Now!

Every call center does something really, really well. You might even be doing a dozen...

		Whitepaper Best Practices in the Call Center: A Customer...


		Webinar Management on the Move: Making Call Center Managers... Jul 18 – Register Now!


		Whitepaper Build a Mobile Customer Service Strategy Monitoring web self-service transactions